Privacy Policy

FastTrack Transportation LLC is committed to protecting your privacy and maintaining the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Non-Emergency Medical Transportation (NEMT) services.

We comply with the Health Insurance Portability and Accountability Act (HIPAA), applicable federal and state privacy laws, and industry best practices to ensure your information remains secure and confidential.

Personal Information: Name, date of birth, address, phone number, email address, and emergency contact information.

Health Information: Medical conditions relevant to safe transportation, mobility needs, required medical equipment, pickup/drop-off locations for medical appointments, and physician/facility information.

Insurance Information: Medicaid ID, insurance provider details, and billing information for transportation services.

Service Information: Ride history, pickup/drop-off times and locations, driver assignments, and service preferences.

Payment Information: Credit card details, billing address, and transaction history (processed securely through encrypted payment processors).

Communication Records: Phone calls, emails, text messages, and chat conversations with our customer service team.

Service Delivery: Schedule and provide transportation services, assign appropriate vehicles and drivers, ensure driver awareness of any special needs or medical equipment, and maintain service quality and safety.

Billing and Payment: Process payments, submit claims to Medicaid or insurance providers, maintain billing records, and resolve payment disputes.

Communication: Send appointment reminders and confirmations, provide real-time ride status updates, respond to inquiries and support requests, and share important service updates.

Legal Compliance: Comply with HIPAA and other healthcare privacy regulations, respond to legal requests and court orders, maintain required business records, and fulfill regulatory reporting obligations.

Service Improvement: Analyze service quality and efficiency, improve safety protocols, train staff, and develop new features and services.

Healthcare Providers: We may share relevant information with your physicians, dialysis centers, hospitals, and other medical facilities to coordinate your care and transportation.

Insurance and Medicaid Brokers: We share necessary information with MTM, Ride Health, Living Legacy Care, and other NEMT brokers for service authorization and billing.

Service Partners: Our drivers and dispatch team receive information necessary to provide safe, effective transportation services.

Legal Requirements: We may disclose information when required by law, court order, subpoena, or to protect the rights, property, or safety of our company, customers, or others.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

We do NOT sell your personal information to third parties for marketing purposes.

Encryption: All sensitive data is encrypted in transit and at rest using industry-standard encryption protocols.

Access Controls: We implement strict access controls ensuring only authorized personnel can access your information based on their role.

Secure Systems: Our systems are protected by firewalls, intrusion detection, regular security audits, and vulnerability assessments.

Staff Training: All employees undergo HIPAA training and sign confidentiality agreements.

Physical Security: Paper records are stored in locked, secure facilities with restricted access.

Regular Audits: We conduct regular security audits and compliance reviews to maintain the highest standards.

Access: Request copies of the personal and health information we maintain about you.

Correction: Request corrections to inaccurate or incomplete information.

Restriction: Request limitations on how we use or disclose your information.

Confidential Communication: Request that we communicate with you by alternative means or at alternative locations.

Accounting of Disclosures: Receive a list of certain disclosures we have made of your information.

Opt-Out: Opt out of marketing communications (you will still receive service-related communications).

Complaint: File a complaint if you believe your privacy rights have been violated.

To exercise these rights, contact us at nemt@fasttrack2024.com or (608) 515-5140 ext. 800.

We retain your information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Medical records and HIPAA-protected information are retained for a minimum of 6 years as required by federal law.

Billing and payment records are retained for 7 years in accordance with IRS requirements.

After the retention period, information is securely destroyed using methods that prevent reconstruction.

Our website uses cookies and similar technologies to improve functionality, remember preferences, analyze site usage, and provide personalized experiences.

Essential Cookies: Required for basic site functionality, security, and service delivery.

Analytics Cookies: Help us understand how visitors interact with our website.

Preference Cookies: Remember your settings and preferences.

You can control cookies through your browser settings, though disabling certain cookies may limit website functionality.

We work with trusted third-party service providers including payment processors, cloud hosting services, communication platforms, and analytics tools.

These providers are contractually obligated to protect your information and use it only for the specific purposes we authorize.

We do not control third-party websites linked from our site and are not responsible for their privacy practices.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations.

We will notify you of significant changes by posting a notice on our website, sending an email, or providing notice during your next service interaction.

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.